Support
Email us
We usually reply within a few business days. Please don't include health details you'd rather keep private; we rarely need them to help.
Subscriptions
Cancel or change your subscription
Subscriptions are managed by Apple or Google, so you cancel them there:
- iPhone: Settings → your name → Subscriptions.
- Android: Google Play → your profile icon → Payments & subscriptions → Subscriptions.
Deleting the app or your account doesn't cancel a subscription.
Refunds
Apple and Google handle refunds under their own policies. Request one from Apple at reportaproblem.apple.com, or from Google Play under your order history.
New phone, or the app doesn't show your subscription
Sign in with the same Apple ID or Google account you subscribed with, then use Restore purchases in the app.
Your data
- Export: in the app, Me → Your data → Export my data.
- Delete: in the app, Me → Your data → Delete account and data. You can also ask us by email.
We can't give medical advice. For questions about your medication, doses or side effects, contact your prescriber or pharmacist. In an emergency, call 911. If you're having thoughts of harming yourself, call or text 988.